Legal notice

All products listed on the website are special order and will have to be brought in. The delivery times and prices will vary from the standard rates shown in the terms and conditions of sale.
TERMS AND CONDITIONS OF SALE
Last updated: 27 August 2026
These Terms and Conditions of Sale apply to purchases made through the Austin John Interiors website.
Please read these Terms carefully before placing an order. By placing an order with us, you agree to these Terms.
Nothing in these Terms is intended to exclude, restrict or reduce any statutory rights available to you as a consumer.
1. ABOUT US
This website is operated by Austin John Ltd, trading as Austin John Interiors.
Austin John Ltd
Rualen
Mill Green Road
Pinchbeck
Spalding
PE11 3PU
United Kingdom
Company Number: 07559045
VAT Number: 331076630
Telephone: 07939 000388
Email: info@austinjohnltd.co.uk
Telephone calls are answered during our normal business hours of 9.00am to 5.00pm, Monday to Friday, excluding public holidays.
We aim to respond to emails as quickly as reasonably possible, normally within one working day.
2. APPLICATION OF THESE TERMS
These Terms apply to goods purchased from Austin John Interiors through our website.
Where we provide interior design, design consultancy, sourcing, project management or other professional services under a separate written agreement, those services may be subject to separate Terms and Conditions. Where there is any conflict, the separately agreed terms relating specifically to those professional services will take precedence.
These Terms are principally intended for customers purchasing as consumers.
A consumer is an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.
Different legal provisions may apply to customers purchasing wholly or mainly for business purposes.
3. USING OUR WEBSITE
You must not use our website:
  • for any unlawful purpose;
  • in a manner which infringes our intellectual property rights or those of another person;
  • to transmit viruses, malicious software or harmful code;
  • to attempt to gain unauthorised access to our systems;
  • to interfere with the operation or security of the website; or
  • to provide information which you know to be false, fraudulent or misleading.
We may suspend or restrict access to the website where reasonably necessary for security, maintenance or legal reasons.
4. PRODUCTS
We take reasonable care to ensure that photographs, descriptions, specifications, dimensions and other product information shown on our website are accurate.
However, please bear in mind that:
  • colours may vary slightly depending upon lighting, photography and individual screen settings;
  • natural materials may display variations in colour, tone, grain, veining, pattern or texture;
  • handmade or artisan products may contain reasonable variations characteristic of their method of manufacture;
  • timber, stone, marble, leather, ceramics, fabrics and other natural products may vary from one item to another; and
  • dimensions may be subject to normal and reasonable manufacturing tolerances.
These natural or reasonable variations are not faults where they are inherent in the nature of the product and the product remains consistent with its description.
Nothing in this section affects your rights where goods are faulty, materially different from their description, not of satisfactory quality or otherwise fail to conform to the contract.
5. COLOUR, MATERIAL AND SAMPLE VARIATIONS
Where samples, photographs or swatches are supplied, these are intended to provide a reasonable representation of the product.
Exact colour, pattern and texture matching cannot always be guaranteed between:
  • samples and finished products;
  • different batches of natural materials;
  • natural timber products;
  • natural stone and marble;
  • fabrics and textiles; and
  • handmade products.
Where such variation is a natural characteristic of the material and has been appropriately described, it will not by itself amount to a defect.
6. MEASUREMENTS AND SUITABILITY
You are responsible for checking all product dimensions before placing your order and ensuring that the product is suitable for its intended location and purpose.
For furniture and larger items, you must check that there is sufficient access through or around:
  • gates;
  • paths;
  • driveways;
  • external doors;
  • internal doors;
  • corridors;
  • staircases;
  • lifts;
  • landings; and
  • the intended room.
You should also consider turning circles, ceiling heights and any other access restrictions.
Where a product has been ordered according to dimensions, specifications or other information supplied by you, you are responsible for ensuring that those details are correct.
We will not be responsible for additional costs resulting solely from inaccurate measurements or information supplied by you, unless those measurements formed part of a measuring service expressly provided by us.
7. PLACING AN ORDER
Placing an order through our website constitutes an offer by you to purchase the products in your order.
An automated acknowledgement confirming that we have received your order does not necessarily constitute our acceptance of it.
The contract between us will normally be formed when we confirm that your order has been accepted or dispatched.
For bespoke, personalised or special-order products, the contract may instead be formed when we confirm acceptance of the order or instruct our supplier or manufacturer to begin fulfilling it.
We reserve the right to decline an order before it has been accepted, including where:
  • an item is unavailable;
  • payment cannot be authorised;
  • delivery cannot reasonably be made to your location;
  • there is an obvious pricing or product-description error;
  • we reasonably suspect fraudulent activity; or
  • the order cannot lawfully be fulfilled.
If payment has already been taken for an order which we subsequently decline before a binding obligation to supply has arisen, the relevant payment will be refunded.
8. PRICES
Product prices will be displayed on our website.
Where applicable, prices include VAT.
Any unavoidable charges which apply to the purchase will be displayed to you as required by law.
Delivery costs will be shown separately where their amount depends upon the delivery location or method selected.
Optional services or extras will not be charged unless you have actively agreed to purchase them.
We reserve the right to alter prices for future orders at any time.
Once a contract has been formed, the price applicable to that contract will not be changed except with your agreement or where otherwise permitted by law.
9. OBVIOUS PRICING ERRORS
We take reasonable care to ensure prices are correct.
Occasionally, an obvious pricing error may occur.
Where we discover an obvious error before accepting or dispatching your order, we may cancel the affected order and refund any payment taken or contact you and offer the opportunity to purchase at the correct price.
Nothing in this provision permits us to alter an agreed price arbitrarily after a binding contract has been formed.
10. PAYMENT
Payment must be made using one of the payment methods offered at checkout.
You confirm that you are authorised to use the payment method supplied.
Products remain our property until payment has been received in full, although responsibility for risk in consumer goods passes in accordance with the delivery provisions below.
11. STANDARD DELIVERY CHARGES
Unless a product page or checkout clearly states otherwise, our standard delivery charges are as follows.
Mainland Great Britain
For orders of £200 or less:
£5 delivery
For orders over £200:
Free standard delivery
Northern Ireland
For orders of £200 or less:
£12 delivery
For orders over £200:
£10 delivery
Additional delivery arrangements or charges may apply to oversized, palletised, unusually heavy or specialist items.
Where an additional mandatory delivery charge applies, this will be disclosed before the customer becomes bound by the order. 
Delivery charges and time will vary on special order products in dependant of Location, Size, and Avalibility.
12. DISPATCH
Unless stated otherwise on the individual product listing, we normally aim to dispatch stocked products within 2–5 working days.
Dispatch periods are estimates unless we have expressly agreed that a particular dispatch or delivery date is essential.
Made-to-order, bespoke, personalised and special-order products may have longer lead times. The relevant anticipated lead time will be provided on the product page, at checkout or separately before the order is confirmed.
13. DELIVERY
We use different courier and specialist delivery services depending upon the size, weight, value and nature of the product.
Where reasonably possible, we will provide dispatch confirmation and tracking or delivery information.
Unless a different delivery period has been expressly agreed, goods will be delivered within the period required by applicable consumer law.
We are not responsible for delays which are genuinely outside our reasonable control, but this does not affect any statutory right you may have where delivery is materially delayed or does not occur within the legally required period.
14. LARGE AND BULKY ITEMS
Large items may be delivered:
  • on a pallet;
  • through a specialist furniture delivery service; or
  • using a man-and-van delivery service.
We may contact you following your order to arrange a suitable delivery date or delivery window.
You are responsible for ensuring adequate and safe access.
Unless expressly stated otherwise, standard delivery does not include:
  • removal of doors or windows;
  • dismantling existing furniture;
  • lifting products over walls or balconies;
  • specialist lifting equipment;
  • installation;
  • assembly;
  • removal of existing products; or
  • disposal of packaging.
Any additional service must be expressly agreed in advance.
15. DELIVERY ACCESS
You must ensure that the delivery location is reasonably accessible and safe.
The courier or delivery team may decline to undertake a manoeuvre where they reasonably consider that doing so would create a risk of:
  • personal injury;
  • damage to the product;
  • damage to property; or
  • damage to the delivery vehicle.
Where delivery cannot be completed because you have:
  • provided incorrect delivery details;
  • failed to disclose significant access restrictions;
  • failed to provide access;
  • ordered an item which cannot reasonably fit through the available access; or
  • otherwise prevented delivery through circumstances within your reasonable control,
we may charge you the reasonable additional costs actually incurred in connection with storage, return transport or redelivery.
Any such charge will reflect our genuine additional costs and will not operate as a penalty.
16. FAILED DELIVERY AND REDELIVERY
Where delivery requires somebody to be present, you are responsible for ensuring that you or another authorised person is available at the agreed delivery address.
If delivery cannot be completed because nobody is available, or because of another circumstance within your reasonable control, the courier may:
  • attempt redelivery;
  • take the parcel to a collection point;
  • return the item to its depot; or
  • return it to us.
Where we incur an additional charge because of a failed delivery attributable to you, we reserve the right to recover the reasonable actual cost of arranging another delivery.
We will tell you about any redelivery charge before arranging the new delivery.
You will not be charged for redelivery where the failed delivery was caused by us or our delivery provider.
17. SAFE PLACES AND NOMINATED RECIPIENTS
Where you expressly instruct us or the courier to:
  • leave a parcel in a specified safe place;
  • leave it with a particular neighbour;
  • deliver it to another address; or
  • hand it to another person nominated by you,
you accept responsibility for that delivery arrangement once the parcel has been delivered in accordance with your instructions, to the extent permitted by law.
We are not responsible for theft or loss occurring after delivery has been correctly completed in accordance with a safe-place or nominated-recipient instruction expressly provided or approved by you.
If the courier leaves goods somewhere that you did not authorise, this provision does not remove your statutory rights against us.
18. RISK DURING DELIVERY
Where we arrange the courier, goods remain at our risk until they come into the physical possession of:
  • you; or
  • another person identified by you to receive them.
If goods are lost or damaged before that point, please contact us rather than pursuing the courier directly.
Where the courier is responsible for the loss or damage, we reserve the right to pursue the courier or its insurer separately.
Our ability to recover losses from the courier does not reduce any statutory rights you have against us.
If you independently arrange a carrier which was not offered by us as a delivery option, risk may pass when we hand the goods to that carrier, in accordance with applicable law.
19. RECEIVING AND CHECKING YOUR ORDER
Please inspect your delivery as soon as reasonably possible.
Where packaging is visibly:
  • crushed;
  • torn;
  • pierced;
  • wet;
  • opened; or
  • otherwise significantly damaged,
please, where reasonably possible:
  1. photograph the package before opening it;
  2. make a note on the courier's delivery record;
  3. photograph the shipping label;
  4. photograph the product after opening; and
  5. retain the packaging while the matter is investigated.
Signing a courier's delivery record does not remove statutory rights you otherwise have.
20. DAMAGE IN TRANSIT
If goods arrive damaged, please notify us as soon as reasonably possible and preferably within 48 hours of delivery.
Contact:
info@austinjohnltd.co.uk
Please provide:
  • your full name;
  • order number;
  • details of the affected product;
  • photographs of the damage;
  • photographs of the external packaging;
  • photographs of the internal packaging where relevant;
  • photographs of the courier label; and
  • any other information reasonably necessary for us to investigate the claim.
The 48-hour request is intended to enable us to investigate promptly and pursue any courier claim.
Failure to notify us within 48 hours does not by itself remove any statutory consumer right you otherwise have.
21. RETAINING PACKAGING FOLLOWING DELIVERY DAMAGE
Where a product arrives damaged, please retain:
  • the original box;
  • protective inserts;
  • wrapping;
  • pallet;
  • labels; and
  • other relevant packaging
until we confirm that it may be disposed of.
The courier or insurer may reasonably require photographs or inspection of that packaging when investigating transit damage.
Where packaging has already been discarded, we will consider the evidence reasonably available.
We will not refuse a statutory remedy solely because original packaging is unavailable where doing so would unlawfully restrict your consumer rights.
22. DAMAGE CAUSED BY THE CUSTOMER
We are not responsible for damage or deterioration caused after delivery by:
  • accidental damage;
  • deliberate damage;
  • misuse;
  • neglect;
  • failure to follow product-care instructions;
  • incorrect assembly;
  • incorrect installation by you;
  • installation by an independent contractor not appointed by us;
  • modification or alteration;
  • unauthorised repair;
  • inappropriate cleaning products;
  • inappropriate cleaning methods;
  • improper storage;
  • abnormal humidity or moisture;
  • exposure to heat or sunlight contrary to product-care requirements;
  • excessive loading;
  • failure to maintain the product appropriately; or
  • normal wear and tear.
Where inspection establishes that damage was caused by the customer or another person after delivery, rather than by an inherent defect in the product, we will not be responsible for providing a remedy which applies only to faulty goods.
Nothing in this provision affects your rights in relation to a fault which existed when the goods were supplied.
23. CHANGE-OF-MIND CANCELLATION FOR ONLINE ORDERS
If you are a consumer who has purchased eligible goods online, you normally have a legal right to change your mind.
You must tell us that you wish to cancel within 14 days beginning on the day after you, or a person nominated by you, receives the goods.
Where an order is delivered in several separate deliveries, the cancellation period will normally run from receipt of the final item forming part of that order.
To cancel, email:
info@austinjohnltd.co.uk
You do not have to give a reason.
You may also use the model cancellation form at the end of these Terms.
24. RETURNING GOODS AFTER CANCELLATION
Once you have notified us that you are cancelling an eligible order, you must return the goods without undue delay and no later than 14 days after telling us that you wish to cancel.
Unless the goods are faulty, incorrectly supplied or we have agreed otherwise, you are responsible for the direct cost of returning unwanted goods.
For larger products which cannot normally be returned by post, the applicable or estimated collection/return cost must be made available to you before purchase where required by law.
Please contact us before arranging a return of furniture, fragile goods, mirrors, lighting or other large products.
25. RETURN PACKAGING
For non-faulty returns, products should be returned:
  • securely packaged;
  • with all accessories, components and instructions supplied with them; and
  • protected appropriately against damage during return transport.
We strongly request that you use the original box and packaging wherever reasonably possible, because it is normally specifically designed to protect the product.
Where the original packaging is unavailable, you must use suitable alternative packaging which provides an equivalent level of protection.
You are responsible for damage occurring during return transit where that damage results from inadequate packaging or another failure by you to take reasonable care of the goods.
Original packaging is not, however, an absolute condition of exercising a statutory right where imposing such a requirement would be unlawful.
26. CONDITION OF CHANGE-OF-MIND RETURNS
You may inspect an online purchase in the same way that you could reasonably inspect it in a physical shop.
You must not handle or use the product beyond what is reasonably necessary to establish its:
  • nature;
  • characteristics; and
  • functioning.
Where your handling goes beyond what would reasonably be permitted in a shop and reduces the value of the product, we are entitled to make a deduction from the refund reflecting the actual reduction in value, where permitted by law.
Examples may include:
  • scratching;
  • staining;
  • breakage;
  • excessive use;
  • inappropriate assembly;
  • installation;
  • modification;
  • marking;
  • exposure to smoke or strong odours;
  • missing components; or
  • damage caused during return transport because of inadequate packaging.
Where customer damage has genuinely reduced the value of a product significantly, the lawful deduction may also be significant.
Any deduction will be based upon the actual loss in value rather than an arbitrary administration charge.
27. GOODS DAMAGED BY THE CUSTOMER
A customer cannot treat damage which they have caused after delivery as though it were a defect for which Austin John Interiors is responsible.
Where a returned item has been:
  • damaged by the customer;
  • used excessively;
  • altered;
  • incorrectly installed;
  • broken through misuse; or
  • damaged because it was inadequately packaged for return,
we may reject a claim that the product itself was inherently faulty where the evidence supports that conclusion.
For a valid online change-of-mind cancellation, we may instead reduce the refund by the lawful amount representing any diminished value caused by handling beyond what was reasonably necessary.
Nothing in this clause permits us to refuse a remedy for a genuine pre-existing fault.
28. SALE AND CLEARANCE ITEMS
Products purchased in a sale, promotion or clearance event retain all statutory consumer rights.
This means that statutory rights relating to:
  • faulty goods;
  • misdescribed goods;
  • goods that do not conform to the contract; and
  • eligible online cancellation rights
continue to apply to sale products.
Where Austin John Interiors offers a voluntary returns policy which goes beyond your statutory rights, we reserve the right to exclude sale or clearance products from that additional voluntary policy, provided this is made clear before purchase.
This does not affect statutory rights.
29. BESPOKE, PERSONALISED AND SPECIAL-ORDER PRODUCTS
The statutory change-of-mind cancellation right does not apply to goods which are genuinely:
  • made to your specifications; or
  • clearly personalised,
where the applicable legal exemption applies.
This may include, depending upon the particular order:
  • made-to-measure curtains or blinds;
  • specially sized furniture;
  • customised upholstery;
  • personalised products;
  • products manufactured to measurements supplied by you; and
  • products manufactured to a unique specification specifically selected for you.
A product is not automatically excluded from cancellation rights merely because it is described as "special order" or "made to order".
The exemption will only be relied upon where the product genuinely falls within the legal exemption.
Once a bespoke or personalised order has been accepted and manufacture or procurement has begun, it may therefore be impossible to cancel simply because you have changed your mind.
This restriction does not apply where the product is faulty, incorrectly supplied, not as described or otherwise fails to conform to the contract.
30. BESPOKE ORDER APPROVALS
Where you are asked to approve:
  • measurements;
  • dimensions;
  • fabric;
  • finish;
  • colour;
  • specification;
  • layout;
  • drawings; or
  • other product details,
you are responsible for checking them carefully before providing approval.
Once approved and manufacture or procurement has commenced, changes may not be possible.
Where we agree to a requested change, you may be responsible for any reasonable additional cost arising from that change.
We will advise you of such additional costs before proceeding where reasonably practicable.
31. FAULTY GOODS
Goods supplied by us must meet the requirements of applicable consumer law.
This includes requirements that goods are, where applicable:
  • of satisfactory quality;
  • fit for a particular purpose made known to us; and
  • as described.
If your goods do not conform to the contract, you may have statutory rights to:
  • reject the goods;
  • receive a repair;
  • receive a replacement;
  • receive a reduction in price; and/or
  • receive a refund,
depending upon the circumstances.
Nothing in these Terms restricts those rights.
32. THE FIRST 30 DAYS — FAULTY GOODS
Consumers will normally have a statutory short-term right to reject goods which do not conform to the contract during the applicable 30-day period.
Where you believe a product is faulty, please contact us promptly and provide reasonable evidence of the problem.
Where appropriate, we may ask to inspect the goods or obtain photographs or video in order to determine the nature of the fault.
We will not delay an investigation unnecessarily.
33. FAULTS ARISING AFTER 30 DAYS
Where the statutory short-term right to reject has expired, you may have rights to a repair or replacement.
Further statutory remedies may apply where:
  • repair is impossible;
  • replacement is impossible;
  • the remedy has not been completed within a reasonable time;
  • the remedy causes significant inconvenience; or
  • a repair or replacement does not resolve the problem.
Nothing in these Terms replaces or limits those statutory remedies.
34. INSPECTION OF ALLEGED FAULTS
Where the cause of damage or an alleged fault is unclear, we may reasonably inspect the product before deciding upon the appropriate remedy.
We may ask you for:
  • photographs;
  • video;
  • details of how the product has been used;
  • installation information;
  • care and maintenance information; or
  • other evidence reasonably relevant to the issue.
If reasonable inspection demonstrates that the damage was caused after delivery by misuse, accident, incorrect installation or another circumstance for which we are not responsible, we may decline a remedy which is available only for inherently faulty goods.
35. REFUNDS
Where you are legally entitled to a refund following cancellation of an online order, we will issue the refund without undue delay and within the statutory deadline.
For eligible change-of-mind cancellations, we will normally aim to process the refund within 7 days of the returned goods being received, but in all cases will comply with the applicable statutory deadline.
Under the Consumer Contracts Regulations, this will generally be no later than 14 days after we receive the goods back or, where applicable, receive evidence that you have returned them, whichever occurs first.
For a valid refund arising from faulty goods under the Consumer Rights Act, a refund will be provided without undue delay and, in any event, within the applicable statutory period after we agree that you are entitled to it.
Refunds will normally be made using the same payment method used for the original purchase unless you expressly agree otherwise.
Once issued by us, the time taken for the funds to appear in your account may depend upon your bank or payment provider and is outside our direct control.
We do not charge an administration fee for making a statutory refund.
36. ORIGINAL DELIVERY COSTS ON CANCELLATION
Where required by law, a valid cancellation of an eligible online order will include reimbursement of the standard delivery charge paid by you.
Where you selected a more expensive delivery option than our least expensive standard service, we are not required to reimburse the additional cost of that premium service.
37. COST OF RETURNING FAULTY GOODS
Where goods are legitimately rejected because they are faulty, misdescribed or otherwise fail to conform to the contract, we will meet reasonable return costs where required by law.
You should contact us before arranging an expensive courier or specialist collection so that an appropriate return method can be agreed.
We will not be responsible for unnecessarily excessive return costs voluntarily incurred where an appropriate and less expensive return method was reasonably available.
38. OUT-OF-STOCK PRODUCTS
Stock availability displayed on our website is updated regularly, but occasionally an item may become unavailable after an order has been placed.
If this happens, we will contact you as soon as reasonably practicable, normally within one working day of becoming aware of the issue.
We may provide:
  • an estimated restock date;
  • an alternative product; or
  • the option to cancel.
You will always be free to decline an alternative product.
Where we cannot supply the ordered product and you choose to cancel, any payment relating to that product will be refunded.
39. INTERNATIONAL DELIVERY
International delivery is not offered as a standard checkout option.
If you require delivery outside our normal UK delivery areas, please contact us at:
Telephone: 07939 000388
Email: info@austinjohnltd.co.uk
We may be able to arrange international delivery on an individual basis.
Any additional delivery charges, taxes, customs charges, duties or other costs will be explained or addressed before the order is accepted where reasonably ascertainable and legally required.
Separate local consumer, customs and tax laws may apply to international orders.
40. EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for failure or delay caused by circumstances genuinely outside our reasonable control.
These may include:
  • severe weather;
  • flood;
  • fire;
  • natural disasters;
  • widespread transport disruption;
  • industrial action affecting third parties;
  • major utility or communications failures;
  • government restrictions;
  • border disruption; or
  • other exceptional events which we could not reasonably prevent.
If such an event materially affects your order, we will take reasonable steps to contact you and minimise the effect.
Nothing in this provision removes a statutory right to cancel or obtain a refund where the law provides one.
41. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability or privacy practices of independent third-party websites.
Where you enter into a separate transaction directly with a third party, that transaction will normally be governed by the terms applicable between you and that third party.
This provision does not apply where the third party is acting as our agent or subcontractor in fulfilling obligations which remain legally ours.
42. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including:
  • text;
  • branding;
  • photographs;
  • illustrations;
  • graphics;
  • layouts; and
  • design content
belongs to Austin John Ltd or is used by us under licence.
You may not reproduce, commercially exploit or redistribute our protected website content without our prior written consent except where permitted by law.
43. PERSONAL INFORMATION
Personal information supplied through our website will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Please refer to our Privacy Policy for further information regarding the collection, use, retention and disclosure of personal data.
44. WEBSITE AVAILABILITY
We take reasonable steps to keep the website available and accurate but cannot guarantee uninterrupted access at all times.
Access may occasionally be interrupted for:
  • maintenance;
  • security;
  • technical problems; or
  • circumstances outside our reasonable control.
We are not responsible for temporary website unavailability where we have exercised reasonable care and the interruption was outside our reasonable control.
45. OUR LIABILITY TO CONSUMERS
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing excludes or restricts liability for:
  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • breach of statutory rights relating to goods;
  • liability for which exclusion is prohibited by law; or
  • any other liability which cannot lawfully be excluded.
Subject to those protections, we will not be responsible for loss or damage resulting from:
  • misuse of a product;
  • customer negligence;
  • accidental customer damage;
  • failure to follow instructions;
  • incorrect information supplied by the customer;
  • unauthorised alterations;
  • installation undertaken by an independent third party not appointed by us;
  • use of products for a purpose for which they were not reasonably intended; or
  • normal wear and tear.
We are responsible for losses which are a reasonably foreseeable consequence of our breach of contract or failure to exercise the standard of care required by law.
46. BUSINESS LOSSES
Products sold through our consumer website are primarily supplied for private and domestic use.
Where you purchase as a consumer, we are not responsible for:
  • loss of business;
  • loss of profit;
  • loss of revenue;
  • loss of anticipated savings;
  • loss of business opportunity; or
  • business interruption
arising from use of products for commercial or business purposes where such use was outside the purpose for which the goods were supplied.
47. BUSINESS CUSTOMERS
If you purchase goods wholly or mainly for purposes relating to your trade, business, craft or profession, you will not be treated as a consumer for the purposes of consumer cancellation legislation.
Different statutory rules, including relevant provisions of the Sale of Goods Act 1979 and Unfair Contract Terms Act 1977, may apply.
To the extent permitted by law and subject to the statutory reasonableness requirements applying to business contracts:
  • we will not be liable for indirect or consequential business loss;
  • we will not be liable for loss of profit, revenue, contracts or business opportunity; and
  • our aggregate contractual liability relating to the affected goods will ordinarily be limited to the price paid for those goods.
Nothing in this provision excludes liability for:
  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • title to goods;
  • or another liability which cannot lawfully be excluded or restricted.
Where a separate written trade or business agreement has been entered into, that agreement will take precedence over this section.
48. COMPLAINTS
If you are dissatisfied with an order or our service, please contact us:
Austin John Interiors / Austin John Ltd
Rualen
Mill Green Road
Pinchbeck
Spalding
PE11 3PU
Email: info@austinjohnltd.co.uk
Telephone: 07939 000388
Please provide:
  • your name;
  • order number;
  • contact details;
  • details of the issue; and
  • any relevant photographs or documents.
We will investigate complaints fairly and within a reasonable period.
49. SEVERABILITY
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue in force.
50. WAIVER
If we do not immediately exercise a right or remedy available under these Terms, this does not mean that we have waived that right.
51. ENTIRE AGREEMENT
These Terms, together with:
  • the product description;
  • order confirmation;
  • applicable delivery information;
  • Privacy Policy; and
  • any other terms expressly incorporated into the contract
form the agreement relating to your purchase.
This provision does not exclude statements or representations which the law requires us to honour and does not exclude liability for fraud or fraudulent misrepresentation.
52. CHANGES TO THESE TERMS
We may amend these Terms from time to time to reflect:
  • changes in law;
  • changes to our business;
  • changes to our delivery arrangements; or
  • changes to our website and services.
Changes will apply to future transactions from the date the revised Terms are published.
We will not retrospectively change an existing consumer contract to your material disadvantage unless permitted or required by law.
53. GOVERNING LAW
These Terms and any contract between you and us are governed by the laws of England and Wales.
If you are a consumer resident in another part of the United Kingdom, nothing in this provision deprives you of any mandatory consumer protection available to you or any right you have to bring proceedings in a court available to you under applicable law.
54. YOUR STATUTORY RIGHTS
Nothing in these Terms affects your statutory rights.
If any provision of these Terms conflicts with a mandatory right given to a consumer by law, the statutory right will take precedence.
MODEL CANCELLATION FORM
You may use this form if you wish to cancel an eligible online purchase. You do not have to use this form and may instead contact us by email.
To:
Austin John Ltd trading as Austin John Interiors
Rualen
Mill Green Road
Pinchbeck
Spalding
PE11 3PU
Email: info@austinjohnltd.co.uk
I hereby give notice that I wish to cancel my contract for the following goods:
Order number:
Product(s):
Date ordered:
Date received:
Customer name:
Customer address:
Signature (only if this form is sent on paper):
Date: